FAQ
Answers before the first enquiry.
These questions match the common topics Chloe identified: price, inclusions, customisation, plans and BYO plans.
Can I customise an IBG house plan?
Yes. The site should make it clear that IBG plans are a starting point and can be adjusted to suit the client, block and budget where practical.
Can I bring my own plans?
Yes. The enquiry path should support people who already have plans and want to discuss buildability, pricing, inclusions and next steps.
What areas does IBG build in?
The target area from Chloe's brief is East Gippsland, anywhere between Marlo and Maffra.
What is included as standard?
The Standard Inclusions page should explain this clearly and give users a reason to ask for more detail instead of only comparing headline prices.
Can clients visit the colour selection centre?
Yes. The colour selection centre should be promoted as a guided part of the build journey and a point of difference for the business.
What happens after the first enquiry?
The Our Process page should explain the next steps: initial conversation, plan or site review, estimate, inclusions discussion, selections and build preparation.